DELIVERY & RETURNS

Our delivery and returns information

Delivery Rates

Standard Delivery: 3-5 working days: Starting at £3.99 or £4.99 Depending on the size and weight of your order.

Next Working Day (Orders Before 2pm): £5.99

FREE STANDARD DELIVERY FOR ALL ORDERS OVER £50.00

Please note that we do not currently deliver to: Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Scottish Islands, Northern Ireland.

Delivery to Scottish Highlands will be subject to a surcharge which will be added when you checkout.

We aim to despatch all orders the same day when placed before 2pm. Orders placed after 2pm will usually be despatched the next working day.

Please note that FedEx do not usually deliver on a weekend, Bank Holidays or other Public Holidays. All delivery dates & times given refer to working days (Monday-Friday).

If no one is available at Your nominated delivery address to receive the Products, and the Products cannot be posted through Your letterbox or left in a safe place specified by You, the courier will leave a delivery note or you will receive an email explaining how to rearrange delivery or where to collect the Products.

Local Delivery (£25.00 Minimum Spend)

Local Delivery is available within a 15 mile radius of Hexham only,  please call the Garden Centre directly on 01434 600920 for more information and local delivery rates. 

Returns

If any Products You have purchased do not comply with the Standards, or if Your Products differ from those which You ordered, please contact Us at hello@downtoearthdirect.co.uk as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.

We can arrange a collection for a fee for heavy items please contact us by email to arrange this. If you are returning a product to us we recommend using a tracked service and obtain proof of shipping.